Delivery Information:

Our standard courier / delivery duration is 3 to 5 working days.
All orders must be placed before 12.00 p.m. local time to ensure that your order is processed within the same day. Do note that certain items may not be deliverable within the specified delivery time frame due to stock unavailability.

When will my order ship?

Orders are processed and shipped 9:30 a.m.- 4 p.m. Monday through Friday. Orders placed after 12 p.m. are processed the next business day. Orders placed on Saturday and Sunday will begin processing on Monday. All standard Malaysia Public Holidays apply.

How long will it take to arrive?

When shipping by ground methods, shipping time will vary based on the “ship to” destination. We work with a secure and trusted courier service in order to ensure your order is delivered on time and in perfect condition. However, in cases of unforeseen circumstances, we will engage alternative courier services. Please allow 3-7 business days for ground shipments. To ensure there are no delivery delays please review your address and advise us immediately if you notice an error. Once a parcel has been dispatched we are unable to rectify any mistakes in the delivery address. It is Almathaq Alshafie Company’s policy not to replace items that are lost because an incorrect address was supplied.

How much doesAlmathaq Alshafie charge for shipping?

We extend our discounted carrier rates to our customers. Simply enter your shipping address and our shopping cart will automatically calculate the rate for you.

Can I ship to a P.O. Box?

We do not ship to P.O. Box.

Does Almathaq Alshafie Ship to East Malaysia?

Yes, we ship to East Malaysia. Please note: Delivery time may be longer than expected.

Do You Accept Return & Refund?

We are committed to your satisfaction and will make every effort to ship your order accurately. In the event that there is a manufacturing defect or our team had shipped an item that does not match the order, you may return unopened product for replacement within 5 days from item receipt. For these cases, we will bear the return shipping fee. Gift-with-purchase items are not eligible for return, replacement, credit or refund. All Shipping charges are not refundable.

How do I return an order?

Get in touch with our Customer Service representative via e-mail at admin@AlmathaqAlshafie.com to arrange a return request to Almathaq Alshafie Headquarters. Please include your order details along with photos of the products in the e-mail for the verification and quality inspection purposes.

After receiving and inspecting the condition of your returned item(s), we will process your replacement or refund request. Please allow at least 5 days from receipt of your item(s) to process your request. Refunds may take 1 to 2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

If your purchase was made at one of our retail locations, please contact our Customer Experience team by email admin@AlmathaqAlshafie.com

Purchases made from entities other than Almathaq Alshafie Company are not eligible for replacement, credit or refund. Please contact the retailer where the Almathaq Alshafie item was purchased and inquire about their exchange or return policy.

If you have questions concerning your return, please email us at admin@AlmathaqAlshafie.com